Frequently Asked Questions

Popular Questions: ARENA At Home

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What is the ARENA Platform?

• The ARENA Platform is the world’s first portable strength training device. The ARENA Platform generates up to 200lb of constant resistance and is controlled by your smartphone or tablet.

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How Does the ARENA Platform Work?

• The ARENA Platform contains an electromagnetic motor that generates resistance and a regenerative battery system that powers the ARENA Platform for about 30 hours.
• Users control the ARENA Platform via the Go ARENA app, which enables instant resistance adjustments, access to performance metrics, a vast movement library, daily fitness routines, and specialized programs.

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What is included with my ARENA Platform?

• Your ARENA Platform comes with everything you need to get stronger, live healthier, and improve your performance.
• - (1) Classic Straight Bar - (1) Squat Belt - (1) Single Handle - (1) Tricep Rope - (2) Ankle Strap - (1) Adjustable Phone Stand - Up to 5 accounts on to the Go ARENA App
• Plus you get access to ARENA’s concierge service to help answer questions you have about your ARENA Platform and to an ARENA trainer. ARENA trainers are here to help guide you by providing training tips, helping with form corrections, and answering any training questions.

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How do I get an ARENA Platform?

• There are currently two 2 ways to get an ARENA Platform. You can either purchase an ARENA Platform for $2,495 or lease an ARENA Platform for $99 a month. If you decide purchasing is best for you, we offer monthly financing through Affirm.

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Is there a difference between purchasing and leasing an ARENA Platform?

• Deciding whether to purchase or lease an ARENA Platform depends on your personal preference. Either way, you still get access to an ARENA Platform, all of the accessories, up to 5 Go ARENA App accounts, and access to the concierge service and trainer.
• If you decide to purchase your ARENA Platform, you: - Will own your ARENA Platform - Are guaranteed a new ARENA Platform - Will not be charged a monthly subscription fee
• If you decide to lease your ARENA Platform, you: - Do not own your ARENA Platform - May receive a new or refurbished ARENA Platform* - Will not incur any upfront cost or fees ($0 down payment) - Are eligible for a hardware refresh after three years (36 months) for a fee of $200 (plus taxes and shipping)
• *Each ARENA Platform included in our leasing program is thoroughly inspected, repaired, and tested to ensure the highest quality and performance.

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ARENA Leasing Program

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How much is the monthly leasing fee?

• You can lease the ARENA Platform for $99/month under the monthly leasing plan or opt to pay your first year upfront and save 10% with the annual leasing plan of $1,068.

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Is there a minimum or maximum lease period?

• Yes. There is a one-year (12-month) minimum lease period. There is no limit to how long you can lease your ARENA Platform.

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Is there an initial deposit or down payment required?

• No. There is no initial deposit or down payment if you opt into the monthly plan. If you choose the annual, you will be required to pay for the entire 12-month lease period once at checkout.

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What happens to my lease after the first 12-month lease period?

• After your first 12-month lease period, your lease will renew automatically unless you cancel your lease or change your leasing plan at least 30 days prior to renewal.
• If you opt for an annual plan, your lease will renew for another 12-month period and you will be charged the annual lease amount at the beginning of the renewal period. For example, if your first 12-month lease period ends on December 31, 2023, your next lease period will automatically commence on January 1, 2024, and you will be charged the annual fee of $1,068 (or the current annual lease amount). If you want to cancel your lease or buy out your ARENA Platform, you must wait until the end of your leasing period.
• If you opt for a monthly plan, your lease will renew on a month-to-month basis at a monthly lease amount. If you opt for a monthly plan you can cancel your lease at any time (after the initial 12-month leasing period) at least 30 days before your next billing date. For example, if your next billing date is June 1st, you must notify us by April 30th if you would like to cancel
• If you do not cancel your lease or change your leasing plan at least 30 days prior to renewal, your lease will automatically continue, and we will continue to collect and charge the leasing fee (and any applicable taxes), for each such renewal, using any payment method you have on file with ARENA.

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Is there an option to buy my ARENA Platform? How does this work?

• Yes, you do have the option to buy out your lease and own your ARENA Platform after your first 12-month lease period.
• Please contact your ARENA concierge or message us at Contact@goarena.co for more information.

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Can I cancel my lease?

• Yes. You may cancel your lease after the first 12-month lease period.
• If you opt for the annual lease plan, and you cancel your lease prior to the 12-month lease period, you will continue to be billed for the remainder of your lease period. For example, if your lease period ends on December 31st, and you cancel your lease on May 31st, you will be obligated to provide lease payments for the remaining 7 months.
• If you opt for the monthly lease plan, you must cancel at least 30 days before your next billing cycle. For more information, please see “What happens to my lease after the first 12-month lease period?”

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Is there a trial period under the lease program?

• The ARENA lease program comes with a 30-day at-home trial. If you are not satisfied with your ARENA Platform, you can cancel your lease and return within 30 days from the date your ARENA Platform was delivered.
• You will be charged a restocking fee of $200. All items (including your Arena Platform and accessories) must be in new condition and packed in original packaging to ensure that there is no damage during shipping. If you are no longer in possession of the original packaging, we will ship you a replacement package. There may be an additional $30 charge for the replacement packaging.
• Your ARENA concierge can help with your returns. Or you can contact us at Contact@goarena.co for assistance.

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Can I pause my lease at any time?

• No. You cannot pause your lease or your monthly lease payments during your lease period.
• If you wish to pause your lease please contact your ARENA concierge. We will evaluate your ability to pause your membership on a case-by-case basis.

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What happens to my ARENA Platform if I cancel my lease?

• If you decided to cancel your lease or do not opt to purchase your ARENA Platform, you must return your ARENA Platform and all accessories. Your ARENA concierge will work with you to send back your ARENA platform
• If you did not keep your packaging materials, your concierge will send you the packaging materials ($30) and instructions you need to be able to ship back your Arena Platform to
• If we do not receive your returned ARENA platform within 30 days of your receiving your replacement packaging materials, you will be subject to late fees up to the retail value of the ARENA Platform.

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What is the hardware refresh?

• After the third (3rd) year (36 months) of your lease program, you have the option of refreshing your ARENA Platform with an upgraded model. You will be charged a refresh fee of $200 + shipping.

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Will I get a new ARENA Platform?

• The ARENA Platforms offered under the lease program include a mix of new and refurbished ARENA Platforms. Each ARENA Platform will include replacement parts and electronics and is thoroughly inspected, repaired, and tested to ensure quality and performance.

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Do you provide discounts for healthcare workers, first responders, teachers, and members of the armed services?

• Yes. We offer a 10% discount on the first 12 months of your lease for healthcare workers, first responders, teachers, and members of the armed services.

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How do I change or update my billing information?

• You can update your billing information by logging into your ARENA Portal, clicking on My Membership, then the Manage Account Information button.
• Under Billing and Shipping Information click on Update Information and proceed to update your information. Once you are finished, click the Save button.
• You can also contact us at Contact@goarena.co for help.

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How do I change or update change my payment method?

• You can update your payment method by logging into your ARENA portal, clicking on My Membership, then the Manage Account Information button.
• Under ARENA Membership you should see your plan, a renewal date, and your payment method. Next to the payment method you should see a pencil. Click on the pencil to change or add a payment method.
• Alternatively, you can add a credit card by clicking Add Payment method under the Payment Method section and then add your new credit card information.
• You can also contact us at Contact@goarena.co for help.

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What happens if I miss a lease payment?

• If you miss one lease payment, we will send you reminder emails. After the first week, your ARENA concierge will reach out to you regarding your missed payment.
• If you have not provided payment within two weeks, we may lock your ARENA Platform at which point you will not be able to use it.
• Please feel free to contact your ARENA concierge or message us at Contact@goarena.co for assistance.

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How do I unlock my ARENA Platform?

• We will unlock your ARENA Platform once you have paid all outstanding payments.
• To pay any or all outstanding invoices please log into your ARENA portal and update your billing and payment information. Please see “How do I change or update my payment method?"
• If you are having issues updating your payment information, please feel free to contact your ARENA concierge or message us at Contact@goarena.co for assistance.

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How many Go ARENA app accounts do I get with my lease?

• Your lease comes with up to 5 Go ARENA App accounts.

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Is there a way to purchase more Go ARENA app accounts?

• No. We currently do not offer the option to purchase additional Go ARENA app accounts.

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